its projects in the assigned account/s. Monitor, coach, and mentor trainers to help develop the required regulations, and information security standards. Performance parameters Successful knowledge transfer Quality Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and evaluation of performance. Agents for the purpose of up skilling them on process-related updates, coaching, mentoring transactions. QCA/CEA for the purpose of associate performance feedback and audit in order to update the training
its projects in the assigned account/s. Monitor, coach, and mentor trainers to help develop the required regulations, and information security standards. Performance parameters Successful knowledge transfer Quality Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and evaluation of performance. Agents for the purpose of up skilling them on process-related updates, coaching, mentoring transactions. QCA/CEA for the purpose of associate performance feedback and audit in order to update the training
timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written Warnings Full time productivity as and when required • Perform Daily/Weekly QI reviews if required • Co-ordinate timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written Warnings
timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written Warnings Full time productivity as and when required • Perform Daily/Weekly QI reviews if required • Co-ordinate timelines. Produce reports to gauge process performance and lead process meetings / calls. In addition should not have been placed on a PIP / Smart Plan / Coaching Contract in the last 3 months • No Written Warnings
motivation, coaching and feedback to team members to enable them to improve their performance Provide inputs motivation, coaching and feedback to team members to enable them to improve their performance Provide inputs
motivation, coaching and feedback to team members to enable them to improve their performance Provide inputs motivation, coaching and feedback to team members to enable them to improve their performance Provide inputs
practice sharing and driving standardization. Perform ongoing reviews to ensure compliance to QSD to auditing skills and eye for details Ability to coach and give feedback on an ongoing basis. Interviewing practice sharing and driving standardization. Perform ongoing reviews to ensure compliance to QSD to auditing skills and eye for details Ability to coach and give feedback on an ongoing basis. Interviewing
programs. The primary interactions would include coaching and mentoring of the associates attending the programs. The primary interactions would include coaching and mentoring of the associates attending the
programs. The primary interactions would include coaching and mentoring of the associates attending the programs. The primary interactions would include coaching and mentoring of the associates attending the
Customer Service Focus Active listening skills Coaching and mentoring skills Education Requirements High Customer Service Focus Active listening skills Coaching and mentoring skills Education Requirements High