Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Find out for yourself why clients, employees, and analysts think we're some of the best in the business.
Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Find out for yourself why clients, employees, and analysts think we're some of the best in the business.
JOB DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule adherence. Communicate effectively with internal and external customers. Perform other duties and assignments as directed. QUALIFICATIONS Abi
JOB DESCRIPTION Efficiently manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor and drive schedule adherence. Communicate effectively with internal and external customers. Perform other duties and assignments as directed. QUALIFICATIONS Abi
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other Find out for yourself why clients, employees, and analysts think we're some of the best in the business. documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate
documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate adherence to process guidelines as per agreed quality standard on all SOPs Ensure that the assigned targets Attrition within target levels Improvement in quality and productivity Customer Satisfaction Any other Find out for yourself why clients, employees, and analysts think we're some of the best in the business. documents To meet Service Level Agreement, AHT and quality targets To report any bug or issue in CRM Participate
information presented in writing Use automated software applications Evaluate information against a set Find out for yourself why clients, employees, and analysts think we're some of the best in the business. information presented in writing Use automated software applications Evaluate information against a set Find out for yourself why clients, employees, and analysts think we're some of the best in the business.
information presented in writing Use automated software applications Evaluate information against a set Find out for yourself why clients, employees, and analysts think we're some of the best in the business. information presented in writing Use automated software applications Evaluate information against a set Find out for yourself why clients, employees, and analysts think we're some of the best in the business.
teamwork Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.) Able experiences consistent with our key performance metrics, quality standards and customer experience program. Perform Find out for yourself why clients, employees, and analysts think we're some of the best in the business. teamwork Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.) Able experiences consistent with our key performance metrics, quality standards and customer experience program. Perform
functional guidance to other staffs. Provide high quality customer support throughout the project. Conduct degree in computer science, computer engineering or software engineering 3 - 5 years of prior experience in Find out for yourself why clients, employees, and analysts think we're some of the best in the business. functional guidance to other staffs. Provide high quality customer support throughout the project. Conduct degree in computer science, computer engineering or software engineering 3 - 5 years of prior experience in