experienced "Upselling/Cross-selling Outbound Call Centre " in Manneburg (Cape Town) , to service UK clients
experience through First Contact Resolution Call handling quality, including taking ownership of queries, requirements. Evaluate customer delight levels through Quality Assurance evaluations as well as Satisfaction Survey team development needs and close gaps through coaching, training and creating a pro-learning environment recruitment and training plan. Perform side by side coaching with the team to develop their skills and stay Experience in a service and/or sales-oriented call/contact centre is a necessity. Thorough understanding of
experienced "Upselling/Cross-selling Outbound Call Centre " in Manneburg (Cape Town) , to service UK clients
in Inbound / Outbound customer service contact centre role Ability to communicate in additional SA language
in Inbound / Outbound customer service contact centre role Ability to communicate in additional SA language