DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
meeting is conducted at the end / start of every shift. This handover meeting must be recorded and a written Reports per shift: - Number of Alerts received on the UI's, - Number of Alerts attended to per Shift Controller Number of calls attended to per Shift Controller, - Number of AutoCam AI findings validated per Shift Controller 10. Attend to any customer complaints within the shift, where possible. Failing this, complaint to be escalated absence issues, 7. Analysis of employee customer call quality of the department, 8. Maintenance and upkeep
meeting is conducted at the end / start of every shift. This handover meeting must be recorded and a written Reports per shift: - Number of Alerts received on the UI's, - Number of Alerts attended to per Shift Controller Number of calls attended to per Shift Controller, - Number of AutoCam AI findings validated per Shift Controller 10. Attend to any customer complaints within the shift, where possible. Failing this, complaint to be escalated absence issues, 7. Analysis of employee customer call quality of the department, 8. Maintenance and upkeep
by cold-calling. Ensure follow-up by passing leads to the Operations Director with calls to action company in a positive manner. Actively manage call schedule to adequately cover assigned territory
in your sales region. Identify leads, manage, and call on prospects to acquire new business. Determine
in your sales region. Identify leads, manage, and call on prospects to acquire new business. Determine