engaging training programs for new and existing Call Center Representatives in both French and English on industry best practices and collaborating with call center management to ensure the training aligns engaging training programs for new and existing Call Center Representatives, focusing on both French programs are current and effective; Collaborate with call center management and other departments to ensure spoken); One to two years of experience working in a call center environment; Proven experience in developing
customer interactions by monitoring and auditing calls, emails, and chats, conducting root cause analysis Participate in calibration sessions and build a call library; Conduct audits and onboarding for new hires; Word, PowerPoint, Outlook); At least 3 years of call center experience, with a minimum of 2 years in
presenting findings clearly; Knowledge of data governance principles for ensuring data accuracy, integrity
mailboxes; Monitor support queue for end-user fault calls; Document and map technology assets correctly; Maintain