work effectively with client and IT management and staff. Strong architecture & systems planning skills understanding of Contact Center telephony markets, solutions, Contact Center designs and personalized IVR experience including the ability to explain technology solutions in business terms, establish rapport and persuade
customers by providing the best services and offering solutions to customer's queries. · Excellent listening and establish what the problem is and explain the solution · The ability to work well in a team · problem
needs/interventions required and provide necessary training solutions. Coordinating with Training Vendors and designing achieve their performance targets. Ensure existing staff receive appropriate and timely refresher / remedial of success attached. Ensures that all new hire staff have an adequate transition to the Operations floor
needs/interventions required and provide necessary training solutions. Coordinating with Training Vendors and designing achieve their performance targets. Ensure existing staff receive appropriate and timely refresher / remedial of success attached. Ensures that all new hire staff have an adequate transition to the Operations floor
Management environment managing a team of at least 7 staff members Full Function OHASA & Evacuation Management management experience, managing a minimum team of 7 staff members Demonstrate responsibility in terms of Corporate
Management environment managing a team of at least 7 staff members Full Function OHASA & Evacuation Management management experience, managing a minimum team of 7 staff members Demonstrate responsibility in terms of Corporate
establish what the problem is and explain the solution · The ability to work well in a team · problem
support a range of training resources to allow all staff to self-develop. Work closely with Client groups