will include routing of tickets, following up, escalation and closing of tickets after customer agreement
regions. Routing of these tickets, following up and escalation and closing of tickets after customer agreement
foundation data validation) Integration reporting (e.g. ticket status alignment) Conduct runbook automations (e
environments Respond (2nd-line) to and resolve support tickets in the Platform Engineering support queue. Identify
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching
basic CW1 tickets opened by the company team and offering the best solutions for each ticket by researching