sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback performance. Quality Assurance: Ensure compliance with company policies, procedures, and quality standards recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations and looking for a dedicated and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer
the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract ge of Performance evaluation procedures
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback performance. Quality Assurance: Ensure compliance with company policies, procedures, and quality standards recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations and looking for a dedicated and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer
Software Quality Engineer III (senior full stack): Manage technical delivery and ensure conformance to Cucumber Selenium Azure DevOps Healenium SoapUI REST-assured Headspin Jmeter ReadyAPI Understand Agile and SAFe
of our organization, specializing in outbound call center operations. Our primary responsibility is to arrangements. Updating banking details on the system. Calling clients before their next hampers are dispatched sales system with arrangements made. Other ad hoc calls and duties related to Client Accounts Have a 3-year 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service role is be commission based only and is linked to every call you make. The expected salary is between R17 500
of our organization, specializing in outbound call center operations. Our primary responsibility is to arrangements. Updating banking details on the system. Calling clients before their next hampers are dispatched sales system with arrangements made. Other ad hoc calls and duties related to Client Accounts Have a 3-year 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service role is be commission based only and is linked to every call you make. The expected salary is between R17 500
be responsible for ensuring that all quality control and assurance measures are in place and adhered to overseeing the implementation and maintenance of quality control procedures, conducting regular inspections support to the project team. Develop and implement quality control procedures for the commissioning phase compliance with quality standards. Provide guidance and support to the project team on quality control and and assurance processes. Identify and report any quality issues and work with the team to find solutions
dedicated to providing independent, objective assurance to the Board of Directors via the Group Audit on the annual audit plan to provide reasonable assurance to stakeholders that key risks are being mitigated Respect, Accountability, Client-driven, People-centered) and strong Ethics
test management software, such as TestLink or Quality Center. Experience with test automation tools. Proficient life-cycle management software, such as Jira or Quality Center. Relevant tertiary qualification in Information
Production environment ( min 3 years ) Quality Assurance Quality Control Attention to detail Good communicator