telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery understands and comply with all call centre objectives, performance standards and policies. Train and onboard Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Equivalent Experience
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Grade 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency: Ability
As a Banking Solution Specialist, you will provide intermediary services that are personalised, efficient interactions with clients aim to make our client the bank of choice. The incumbent delivers exceptional service rapport with clients through multiple channels, e.g., calls, web, chat, and video. Take ownership of client Assist customers with online banking, mobile banking, and other digital banking services. Participate in programs and ongoing learning to develop knowledge of banking products, services, and processes. Assist customers
effective approaches to operate and adding value to the bank. Identify and resolve business problems timeously business analysis is conducted in line with the set standards. Enhance processes; policies and procedures by recommendations. Ensure understanding and compliance to banking regulations as well as internal policies. Manage strategy; objectives and values by reviewing the bank and Business Unit Plan and ensuring delivered systems; proposals Conducting needs analysis Communicating standards to others Answering stakeholder questions Preparing
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Intermediate Systems Administrator: 1 Year FTC: Banking The successful System Administrator will be expected administrate the Voice-of-the-Client tools for the Banking Client: Cemantica (Client journey mapping) and scalability, and sustainability in line with the Banks Business Strategy. Essential Qualifications : NQF future system enhancements. Ensure compliance with standards. Guide and perform daily operational work requirements appropriately to resolution. Ensure that all standards are observed, and procedures are documented and
Description Senior Business Analyst: Banking: 1 Year Fixed Term Contract Must have IIBA Endorsed Qualification delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies, and practices
Analyst: Banking: 1 Year FTC This invitation is for an amazing candidate to join the banking client and for the CIB business unit contributing toward the bank and the group requirements to SARB-PA as well as business analysis is conducted in line with the set standards. Enhance processes; policies and procedures by recommendations. Ensure understanding and compliance to banking regulations as well as internal policies. Manage proposals l Conducting needs analysis l Communicating standards to others l Answering stakeholder questions l
Intermediate Project Manager: Agile: Banking: 1 Year FTC
We are sourcing for has experience as a Project Manager within the Banking and/or Financial Services Space. Your responsibilities