all P1/P2 incidents with appropriate reporting and notifications to key stakeholders. Manage persistent persistent incidents from trend analysis and/or management escalations. Proactively manage incidents to satisfactory conclusion. Continuous improvement of the major incident management process. Keep service desk informed of progress Review the continuous improvement of the SGT incident management process. Trending of re-occurring incidents relevant IT experience ITIL Foundation and/or Incident Management Practitioners Certifications (Recommended)
communicate expectations to internal teams; Incident Management: Maintain a database of major incidents for methodology; Knowledge of ITIL framework (Incident Management, Problem Management, Change Management, Service
dynamic provider of world-class Outsourced and Incident Management Services based in Tokai. You will help design
relevant matters in the different forums. Incident management system through reporting, investigating,
servers and network devices
strategy for customers around Incident, Problem and Change Management. You will work alongside Project Experience in managing major incidents. (MIM) • Experience with Change Management. • Experience with Kamailio
assessment methods; Quality Assurance of Incident Management by spot checking Incidents and providing;
configuration adjustments, troubleshooting, and incident management. Applicants should possess exceptional customer
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile
Visual Studio 2019 • General Toolset exposure Incident management systems such as Manage Engine Scrum / agile