Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer to Head Of Operations Map and continuously review call centre and operational processes to identify untapped Tertiary Qualification Min 10 years in- and outbound call centre sales, customer service and staff management
want you to join our dynamic team In this exciting call centre-based marketing position, you'll have the easier compared to companies that rely on cold calling. Competitive Compensation: Enjoy above-market salaries targets) Growth opportunities. No experience required. Call centre experience is preferred. All training is
want you to join our dynamic team In this exciting call centre-based marketing position, you'll have the easier compared to companies that rely on cold calling. Competitive Compensation: Enjoy above-market salaries targets) Growth opportunities. No experience required. Call centre experience is preferred. All training is
1 Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and
Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer to Head Of Operations Map and continuously review call centre and operational processes to identify untapped Tertiary Qualification Min 10 years in- and outbound call centre sales, customer service and staff management
1 Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and
engaging training programs for new and existing Call Center Representatives in both French and English. You industry best practices and collaborating with call center management to ensure the training aligns with engaging training programs for new and existing Call Center Representatives, focusing on both French and are current and effective; Collaborate with call center management and other departments to ensure training One to two years of experience working in a call center environment; Proven experience in developing
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other multimedia channels service levels. • Demanding and time-sensitive call center environment
reservations systems & handle outbound voice calls, written correspondence & other
multimedia
levels.
• Demanding and time-sensitive call center environment