reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
improvements. Oracle Support Ticket System: Manage the Oracle support ticket system, including logging, tracking, and prioritizing support tickets. Collaborate with Oracle support services to escalate and
through proactive improvement initiatives. Work Tickets Closed at No Charge: Develop a comprehensive policy policy outlining criteria for no-charge work tickets, including defining reasons for no charge, department compliance policy. Actively monitor open no chare work tickets, ensuring they closed off timeously per established established policy. Review and analyse work tickets closed at no charge to identify trends and verify the validity Maintain documentation of all no-charge work tickets and establish a claims recovery process to recoup
secretarial and reception duties in the office Attend to administrative functions i.e.: Typing Dictaphone appointments for relative Directors when they will be attending Howick office Liaising with the professional's appointments and ensuring the attorney is available Attending to and assisting clients at reception Dictaphone agreements, wills etc. for the professional staff Attend the Umgeni Municipality to collect any rates certificates Delivering documents to the Howick Magistrate Attending to switchboard and clients at reception Making
secretarial and reception duties in the office Attend to administrative functions i.e.: Typing Dictaphone appointments for relative Directors when they will be attending Howick office Liaising with the professional's appointments and ensuring the attorney is available Attending to and assisting clients at reception Dictaphone agreements, wills etc. for the professional staff Attend the Umgeni Municipality to collect any rates certificates Delivering documents to the Howick Magistrate Attending to switchboard and clients at reception Making
- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
- Number of Alerts attended to per Shift Controller, - Number of calls attended to per Shift Controller required, 9. Training new controllers as required, 10. Attend to any customer complaints within the shift, where 4. Ensure customer satisfaction at all times – attend to any escalated customer complaints within 24 planning, 11. Workload overflow assistance, 12. Attend meetings with the CRC General Manager as and when with other tasks outside of these KPAs. GENERAL 1. Attend training courses for product knowledge as required
meetings, following the company Board meetings. Attend all Company Group Board meetings. Sets up and manages working experience in Agriculture environment. Attended course in finance for non-financial managers. the new environment. Excellent time keeping and attendance. Valid driver's license. Proficiency in Microsoft
meetings, following the company Board meetings. Attend all Company Group Board meetings. Sets up and manages working experience in Agriculture environment. Attended course in finance for non-financial managers. the new environment. Excellent time keeping and attendance. Valid driver's license. Proficiency in Microsoft