Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
according to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets assigned to you are accurate
all support calls are attended to and that all tickets are resolved within the SLA. • P1 & P2 issues hours) • Ensure frequent updates are captured on the ticket for visibility to all parties. Must have Experience
channels such as phone, email, Freshdesk support tickets • Ability to provide step-by-step technical help inclusion. Accountability • Ensure his/her support tickets are completed correctly and timeously. • Completion
challenges for clients in the form of assigned support tickets, service requests or projects, Install, implement
address raised issues promptly Handle support tickets and review technical documents and reports Investigate
in the escalation process for critical priority tickets • Embody our core values and uphold our unique
follow-up calls subsequent to closure. Close support tickets as per the identified SLA. Perform periodic preventative