Plan tickets for teams every day (Project Management) Manage numerous teams and track daily tickets. Manage teams have completed daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.)
according to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets assigned to you are accurate
all support calls are attended to and that all tickets are resolved within the SLA. • P1 & P2 issues hours) • Ensure frequent updates are captured on the ticket for visibility to all parties. Must have Experience
channels such as phone, email, Freshdesk support tickets • Ability to provide step-by-step technical help inclusion. Accountability • Ensure his/her support tickets are completed correctly and timeously. • Completion
challenges for clients in the form of assigned support tickets, service requests or projects, Install, implement
Actuarial track, steady progression with Actuarial exams Registration as a student member with ASSA Basic
follow-up calls subsequent to closure. Close support tickets as per the identified SLA. Perform periodic preventative
employees on SAP, o Co-ordinate creation of JIRA tickets where change is required on SAP, o Participate
employees on SAP, o Co-ordinate creation of JIRA tickets where change is required on SAP, o Participate