Purpose of the role Support Client's Wholesale and Enterprise customers in the telecoms industry. Lead the support groups in providing support services, reporting on performance of the team against set SLA's and OLA's. Overall Overseeing the desk day-to-day operations of the desk Manage Client relat
end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services
end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services
RELATIONSHIPS: Internal: Customer success managers Service desk Technical delivery teams, managers and senior
Reference: JHB006284-NL-2 Relaxed hybrid working model - in the office and working from home. Salary is open and negotiable - it is about getting the right skills and experience for this very well known established business. A leading cash management based in Houghton is urgently looking for a Techn
improvement of the major incident management process. Keep service desk informed of progress on major incidents
through the service desk Manage incidents, problems and changes through CRM (service desk tool) Provide hands
to relevant stakeholders Manage system/technical issues by logging service desk tickets with IT Track all
to relevant stakeholders Manage system/technical issues by logging service desk tickets with IT Track all
Client Experience Key Results : Manage MTT Response for the Service desk to 90% and higher of ESD MTTr