unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
extensive knowledge of fault finding. This role calls for a person who can run a shift and good communication extensive knowledge of fault finding. This role calls for a person who can run a shift and good communication
customer services through quality checks and follow-up calls Addressing customers concerns and resolving it in the organization. Ensure priority customers are called daily before 8:30am to confirm orders for the day
customer services through quality checks and follow-up calls Addressing customers concerns and resolving it in the organization. Ensure priority customers are called daily before 8:30am to confirm orders for the day
switchboard manufacturing projects in Motor Control Centres (MCC), Programmable Logic Controllers (PLC) and
Management, banking, overseeing cashier. Manage phone calls and correspondence (e-mail, letters, packages etc
Management, banking, overseeing cashier. Manage phone calls and correspondence (e-mail, letters, packages etc
organizations' products and services by means of calls, visits and presentations to achieve sales targets
organizations' products and services by means of calls, visits and presentations to achieve sales targets