We are currently looking for a Help Desk Technician to proactively provide technical and troubleshooting work within a team · Shows initiative The post Help Desk Technician appeared first on freerecruit.co.za
Experience, Skills and Knowledge: Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability
senior customer engineer/ help desk.
- Verify/ identify problems with help desk.
- Contact users
organizational and time management skills Knowledge of help desk software and remote-control tools Strong analytical
), and networking concepts; Familiarity with help desk software, ticketing systems, and remote support
with process owners
to Employment legislation, i.e., U.I.F Manage help Desk enquires including generating reports Ensure that
to Employment legislation, i.e., U.I.F Manage help Desk enquires including generating reports Ensure that
service correspondence Must be familiar with help desk applications.
to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets assigned to you are accurate and