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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
KPI/target is not met and address immediately (involve Training, QA’s, Manager, and relevant stakeholders, if
communication.
Ensure pro-active scheduling of training activities.
Conduct crucial conversations
up and compliance purposes.
Call Centre Performance Management & Reporting
Knowledge of Call Centre Management systems.
ATTRIBUTES:
Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS KPI/target is not met and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if communication. Ensure pro-active scheduling of training activities. Conduct crucial conversations (difficult accordingly for follow up and compliance purposes. Call Centre Performance Management & Reporting Provides platforms & complaints handling Knowledge of Call Centre Management systems. ATTRIBUTES: Resilient. Proactive
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons when operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop including HR, to seamlessly execute recruitment, training, and facility requirements. Formulate and enforce management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing structure
Agree FAR to GL balances. Cost centre Report Preparation Reviewing cost centre reports with heads of department
Agree FAR to GL balances. Cost centre Report Preparation Reviewing cost centre reports with heads of department
of the Competence Centre Events, Marketing and Membership and all Competence Centres of the Chamber
team adhere to SLA's set out for inbound contact centre. Responding to queries received via Salesforce deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
team adhere to SLA's set out for inbound contact centre. Responding to queries received via Salesforce deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
authorisations. The role is performed in a contact centre environment. Role requirements and responsibilities: