Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery maintaining quality standards. In addition, ensures optimal structuring of contact Centre support nationally acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery maintaining quality standards. In addition, ensures optimal structuring of contact Centre support nationally acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders, negotiate 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience Manages the operational objectives of the Contact Centre nationally, to ensure collections to target, donor
care at lowest possible cost without compromising quality of care. Accountabilities Compliance and Risk Management: turn around times at the defined and approved quality standards Evaluate, enhance and implement processes implemented in a manner that supports operational and quality standards and meets defined departmental priorities objectives Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation
prospective tenants with a wide variety of high quality accommodation which includes: Full Title Houses of real estate services. We specialize in high quality Sectional and Full Title properties, as well as Putting up tear-off ads at the various shopping centres when necessary Accurately keep up all the administration
prospective tenants with a wide variety of high quality accommodation which includes: Full Title Houses of real estate services. We specialize in high quality Sectional and Full Title properties, as well as Putting up tear-off ads at the various shopping centres when necessary Accurately keep up all the administration
Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and in a manner that supports and meets operational quality standards and meets the defined departmental priorities standards and objectives - Engage in development, coaching and mentoring - Support transformation through business opportunities - Maintaining service and quality levels according to client's business standard standard and expectations - Maintaining service and quality levels according to client's business standard and
Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and in a manner that supports and meets operational quality standards and meets the defined departmental priorities standards and objectives - Engage in development, coaching and mentoring - Support transformation through business opportunities - Maintaining service and quality levels according to client's business standard standard and expectations - Maintaining service and quality levels according to client's business standard and
coding • FIORI Catalog • Building CDS views • Calling SAP API's • SAP Portal development • SAP IAS Configuration SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and modules.
coding • FIORI Catalog • Building CDS views • Calling SAP API's • SAP Portal development • SAP IAS Configuration SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and modules.
department ensuring reports are done and send to HQ, call logs monitor etc.