Customer Service Call Centre Manager Jobs in South Africa
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Last 3 days
Call Centre Manager Cresta NEW
Computer Experts Personnel
South Africa
R45K pm plus uncapped commission JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution execution of the collection's strategies through the management of the daily productivity in and output measures course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar daily operational functions of the collection call centres of the company and collaborate closely with
share this job on whatsappCall Centre Manager - Durban NEW
NutunUmhlanga Rocks
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join successful Candidate will be required to Lead, Manage, and ensure the Effective and Efficient Operation closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our Clients. This role will report to the General Manager. Key Responsibilities: Meet and exceed primary people, process, financial and stakeholder metrics Management of joint business objectives in tandem with Risk
Call Centre Manager Umhlanga NEW
NutunUmhlanga Rocks
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join successful Candidate will be required to Lead, Manage, and ensure the Effective and Efficient Operation closely with Stakeholder Management such as Campaigns, Workforce Management, the Dialler teams and our Clients. This role will report to the General Manager. Key Responsibilities: Meet and exceed primary people, process, financial and stakeholder metrics Management of joint business objectives in tandem with Risk
Call Centre Manager NEW
Johannesburg
PURPOSE OF THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision
Implement management controls to ensure that CLO’s meet and sustain agreed customer service, productivity
required to deliver outstanding customer service. Ensures that a customer focused, high performance/high
sales and distribution functions by improving customer service through analyzing, evaluating, and optimizing
related processes. Establishing and communicating service and performance metrics, monitoring and analyzing
Call Centre: English & Portuguese NEW
Cape Town City Centre
11000 Monthly
N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
Call Centre Agent NEW
FreerecruitHyper By The Sea
Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service service to our customers. Key Responsibility Handling of inbound and outbound calls Maximising revenue administration functions Matric At least 2 years in call centre operator role Strong communication skills Must English and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za .
Customer Service Manager NEW
FreerecruitBoksburg
profitability and customer satisfaction for assigned contracts. ● Provide both service agreement, and time time and material program management. Requirements: ● Engineering Bachelor’s degree from an accredited experience in Services). ● Minimum of 3 additional years of experience in Customer Contract Management. Characteristics: identification and solution skills. The post Customer service Manager appeared first on freerecruit.co.za .
Call Centre Manager Johannesburg, South Africa NEW
Oxyon People Solutions LtdJohannesburg
Description PURPOSE OF THE JOB Manages and builds a high-performance call center of CLO's with a clear Implement management controls to ensure that CLO's meet and sustain agreed customer service, productivity required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analyzing, evaluating, and optimizing related processes. Establishing and communicating service and performance metrics, monitoring and analyzing
Customer Service Manger NEW
Johannesburg
R0 per year
Summary
The Customer Service Manager is responsible for attending to the necessary Responsibilities
- Manage NPS score for the company
- Ensuring customer satisfaction with regards regards to escalated services;
- Managing the necessary escalations received from clients via the Escalations: Customer Dependent (Top 60 BitCo Customers), business critical, no service and/or bad audio ;
- Going to meetings with Consultants for escalated customers;
Qualifications and Exper
Customer Service Agent (ort) NEW
Kempton Park
procedures as and when required;
customer service;
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