Customer Success Specialist (JB4436) Remote, for applicants living in South Africa R25 000 – R30 000 Overview Our client manages an innovative software solution to help clients manage their businesses more effectively looking for a self-disciplined and personable Customer Success Specialist to join their growing team client needs. Previous experience in customer support or customer success roles. Familiarity with CRM promptly and effectively to maintain high levels of customer satisfaction. Collaborate with internal teams
Application, and most importantly, displaying a customer focused approach. This Role requires a good understanding ITIL Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Must have the ability to drive results. Must be customer-centric Responsibilities: Understand ordering ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent the customer is a primary requirement for this role. This role must be available to the customer and
repeat business through creating customer confidence, capturing customer data, and building brand loyalty and fulfill customer orders, inform customers of promotions. Provide a high level of customer experience experience by answering customer questions and making recommendations based on customer needs and demonstrating including opening and closing registers. Check customer IDs to ensure they meet the minimum age requirements laws, including protocols for safety, sanitation, customer service, and security including cash handling
and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty
distribution of high-end audio-visual system-solutions. The company manages distribution networks for
deliverables. Manage the full IT Software development solutions Project Plan. Manage the project plan according