Infrastructure Services for a Journey Beyond Work.
We are seeking a Customer Service Engineer responsible for providing high-quality customer service and technical support to our clients. This role you’ll do:
client service expectations and be able to work independently with little supervision. Drive service success client facing skills (clear communication & training) to continue to enhance client trust, build rapport Operations Offering excellent service. Attend to installs within TAT Inform customer of delays Being patient clearly Installations and training within 4 days Installations and training within 4 days (EFT) and 10 installations and training for all low touch All merchants called for installations and training for all low
the clients needs. They provide multi-technology consulting services on all aspects of application software
infrastructure and related technology components.
Global Digital Technology (GDT) function providing
translation into detailed designs using selected services and products.
exciting opportunity within our Information & Communications Technology division at the Ithala Trade ensuring efficient administration and user-related services availability. If you are a proactive leader with resources are set and managed Keep abreast of technological changes Manage analytical and design input for support calls to ensure user support and that high service levels are maintained Support ongoing operations Qualifications B. degree in Information Technology/Computer Science/ Information Systems Post -graduate qualification
are set and managed.
optimization of end-user computing systems and services. Skills required to contribute: •Lead and manage desktop support, device management, and end-user services. •Develop and implement strategies for managing for desktop support, incident management, and service delivery to ensure consistent and high-quality cross-functional teams to assess end-user needs, evaluate technology solutions, and implement improvements to enhance metrics and service level agreements (SLAs) to identify trends, address issues, and optimize service delivery
be responsible for all HR and training /skills administrative services and support to the team. Location are kept up to date and changes to employee information are captured timeously. Attend to and record record employee queries, ensuring that accurate information is given and matters are escalated when necessary Assistance with industrial relations Compliation of training and development reports Compliation of WSP's and and ATR's Assistance with payroll information HR reporting and submissions QUALIFICATIONS/IDEAL CORE
be responsible for all HR and training /skills administrative services and support to the team. Location are kept up to date and changes to employee information are captured timeously. Attend to and record record employee queries, ensuring that accurate information is given and matters are escalated when necessary Assistance with industrial relations Compliation of training and development reports Compliation of WSP's and and ATR's Assistance with payroll information HR reporting and submissions QUALIFICATIONS/IDEAL CORE
groups, and policies within Active Directory services. Implementation, administration, and maintenance Environment End-User Support QUALIFICATIONS An Information Technology Diploma / Degree MCSE/MCSA or equivalent qualifications VMware or similar Virtualized Technology Certification Microsoft SQL Administration would
times with knowledge and exposure towards latest technologies and resource improvements. The ideal candidate problems. They should be comfortable providing technology solutions to employees and working closely with third party software companies to adopt new technologies and efficiently use existing ones. This candidate with information technology and understand the latest technology trends to ensure the technology in place