Benefits Management Configuration Management Service Level Management Service Catalogue Management Communications
Ensure adherence in line with agreed Service Level management with the various support stakeholders
causes and implement preventive measures Service Level Management Work with internal and external parties
resolved Ensure adherence in line with agreed service level management with the various support stakeholders
Problem, Service request management, Service level management, and Knowledge management. - Ability to
Problem, Service request management, Service level management and Knowledge management. Ability to conceptualise
(Incident, Problem, Service Request, Service Level, and Knowledge Management). Experience with ITIL version
Ensure adherence in line with agreed Service Level management with the various support stakeholders
satisfaction and ensure that customer Service Level Agreement's are met. Manage Support Technicians (STs) to drive Ability to interpret Service Level Agreements reports Ability to plan and manage routes .