IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments issues is also required. It is also vital that service desk analysts possess competency in call centre management
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments issues is also required. It is also vital that service desk analysts possess competency in call centre management
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a cohesive understanding of the strategic vision for the service desk and the ability to set the long-term direction stakeholders. An ability to market and promote the service desk and to advocate for necessary resources, support
is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading
PLEASE NOTE THIS IOSITION IS LIMITED TO CANDIDATES IN THE WESTERN CAPE Our client is a leading international Internet Service Provider that offers amazing career opportunities to energetic, dynamic individuals with a passion for IT. To apply you need the following: Grade 12 An MCSE or related qualif
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in responsible for the smooth operation of the service desk, ensuring we meet all agreed-upon service level Provide strong leadership and direction to the service desk team, fostering a positive, collaborative, and performance, and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate internal stakeholders and external vendors. Analyze service desk performance metrics and identify areas for improvement
Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and surpass and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities leadership, guidance and support to a team of service desk analysts; Develop and coach team members to
the major incident management process. Keep service desk informed of progress on major incidents and controls and/or process improvements. Assist the service desk team leader with P3 escalations when required implementation of quality improvement initiatives at the service desk. What will set you up for success? Profitable
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable years. Also need to have looked after large service desks and service delivery managers as apart of their
experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98%