diagnose complex technical issues, support our service teams, and ensure the highest standards of vehicle and repair. Travel to various dealerships and service centers to provide specialized technical assistance technical procedures and standards to enhance service quality. Collaborate with the engineering and product Manage technical documentation, ensuring that all service centers have access to up-to-date and accurate recurring issues that require attention. Engage with customers to provide expert advice and reassurance on technical
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
expand our impact. 2. Integrity: We treat our customers, partners, and employees with honesty and respect values, we aim to create opportunities for our customers, partners, employees, and suppliers. 2) What We new business opportunities, including potential customers, industries, and markets. Lead Generation: Generate Solutions: Understand client needs and offer customized solutions. Team Collaboration: Attend weekly Provide feedback to marketing and customer service teams to improve customer experience based on client feedback
proactive member communication and contact to enhance service, access to information and advice for clients and touchpoints and moments of truth to deliver exceptional service and brand values. • Identify the gaps or shortfalls experience across all touchpoints, for all kinds of customer interactions, transactions and engagements. • Collect, track and analyse member feedback, track service levels and performance data and liaise with internal opportunities for improvement and ensure that gaps in the customer experience- irrespective of where they occur in
Establish parts required for service or repairs to be performed and ensure that correct parts are ordered Maintain cordial relationship with workshop staff. Customer's vehicles must not be used for sitting in. Accessories radios in customer's vehicles must not be tampered with. No private property in customer's vehicles must parts, accessories and/or assemblies removed from customer's vehicles, must be kept together, stored safely Automotive Qualified Technician To repair and service Motor Vehicles according to manufacturers' standards
skills and for candidates with a passion for customer service. Will only consider well-spoken and presentable
understanding of customer needs and monitor their preferences Resolve escalated customer issues and customer complaints complaints regarding sales and service Understand and implement compliance documentation. Execute new technical technical product support Resolve and respond to customer issues and inquiries Train, guide and mentor junior/fellow
appointments. Updating daily activity. Management of customer database allocated to the candidate. Pursing new calling, etc. Cross selling products into existing customer base. Preparing deal files foe each sales transaction prior to commission cut off dates. Obtaining good customer relations/networking by ensuring courtesy calls client visits and follow-ups according to the customer grading i.e., size of the account. Proper communication internal departments regarding deals – finance, service, technical, etc. Attending regular online training
appointments. Updating daily activity. Management of customer database allocated to the candidate. Pursing new calling, etc. Cross selling products into existing customer base. Preparing deal files foe each sales transaction prior to commission cut off dates. Obtaining good customer relations/networking by ensuring courtesy calls client visits and follow-ups according to the customer grading i.e., size of the account. Proper communication internal departments regarding deals – finance, service, technical, etc. Attending regular online training
ensure that Sanlam Trust stay their preferred service provider. 17. Advice and support clients and intermediaries a Sales Support capacity within the Fiduciary Services or Employee Benefit environment Key Skills • Good Building and maintaining relationships • Treating customers fairly • Results driven • Computer skills (MS resilient • Cultivate Innovation • Be collaborative • Customer focus • Drive results Market related