gained within the Financial Services / Banking industry
Exp with Lending
Develop and maintain integration architecture, standards, and best practices.
Analyst: Banking: 1 Year FTC This invitation is for an amazing candidate to join the banking client and for the CIB business unit contributing toward the bank and the group requirements to SARB-PA as well as business analysis is conducted in line with the set standards. Enhance processes; policies and procedures by recommendations. Ensure understanding and compliance to banking regulations as well as internal policies. Manage proposals l Conducting needs analysis l Communicating standards to others l Answering stakeholder questions l
We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 6 months 6 months
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
(Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre training 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer course focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that the Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and training methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Intermediate Project Manager: Agile: Banking: 1 Year FTC
We are sourcing for has experience as a Project Manager within the Banking and/or Financial Services Space. Your responsibilities
As a Banking Solution Specialist, you will provide intermediary services that are personalised, efficient interactions with clients aim to make our client the bank of choice. The incumbent delivers exceptional service rapport with clients through multiple channels, e.g., calls, web, chat, and video. Take ownership of client Assist customers with online banking, mobile banking, and other digital banking services. Participate in programs and ongoing learning to develop knowledge of banking products, services, and processes. Assist customers
Description Intermediate Project Manager: Agile: Banking: 1 Year FTC We are sourcing for an exceptional has experience as a Project Manager within the Banking and/or Financial Services Space. Your responsibilities