years' experience in non-motor claims handling in Call Centre environment in the Insurance Industry
Assessment and Training Management
- Sample Agents calls and ensure that are in line with the set script
Conduct analysis on QA / production / lead volumes / call ratios and conversion ratios.
- Contribute
an Outbound Call Centre Sales Environment (Insurance Industry)
- 2 Years Call Centre Management experience
wireman • Obtain customer codes before attending a call daily and when on Standby • Complete handovers • feedback to Manager / Supervisor and Call Centre upon completion of a call • Keep stock up to date and assist
consumption and driver efficiency and inform Training Centre of poor diesel and driver performance. Responsible progress, changes and to resolve any issues. Inform Call Centre of any breakdowns or related issues and follow-up
consumption and driver efficiency and inform Training Centre of poor diesel and driver performance. Responsible progress, changes and to resolve any issues. Inform Call Centre of any breakdowns or related issues and follow-up
consumption and driver efficiency, informing the Training Centre of poor performance.
Pta000042-LB-1 Are you an Excel guru with experience in call centre environment working with big data? Then please
Pta000042-LB-1 Are you an Excel guru with experience in call centre environment working with big data? Then please
ities:
Summary of Responsibilities: Attend to incoming calls from healthcare service providers and members/ beneficiaries application of standard predictable within a telephone call. Strict adherence to benefits, scheme rules, clinical and written communication capability within a call centre environment (will be tested) Computer literate