by discussing client requirements either via call centre or over e-mail advising on suitable options in
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
Qualifications r
responsibilities:
administration involved Answering & Screening calls Relaying accurate messages to relevant department/person