interfacing with: Passengers ○ Passengers who use the contact center are generally those who are not comfortable processes as outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls while looking for: A minimum of 5 years experience in a contact center role Excellent written and verbal communication
Reference: JHB009192-DN-1 Large company in Pretoria looking to fill this urgent role: Contract Hybrid (2/3 times at the office) ESSENTIAL SKILLS REQUIREMENTS: · In-depth Process Knowledge · Change Management · Excellent and articulate communicator · Ability to influence and engage with authority
Essential Skills Requirements:
Essential Skills Requirements:
- In-depth Process & Accounting Knowledge.
- Change & Project Management.
- Excellent and articulate communication skills.
- Ability to influence and engage with authority.
- Strong business acumen.
- In-depth unde
Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated to customer service. Previous Experience: Call centre experience is essential. Ready to take the next
deliverables. Provide input to the CSC (Client Service Centre) budget for the Financial year, Identifying operating preferrable) Experience · 5 years experience in a Call Centre environment · 2 years experience in a team lead
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities learnership opportunity.
To provide leadership and day-to-day management for key aspects of the work of the Outbound Department. Ensure SQCCS requirements are met and monitored Ensure steps 5 – 7 are implemented and monitored Ensure that the clients Way is implemented Drive Continuous improvement through problem solving m
ESSENTIAL SKILLS REQUIREMENTS:
· In-depth Process Knowledge
· Change Management
· Excellent and articulate communicator
· Ability to influence and engage with authority.
· Strong business acumen
· In-depth understanding of and prior experience in