organizational and time management skills. Knowledge of help desk software and remote-control tools. Strong analytical
Analyst, Network and Firewall Administration , IT Help Desk Technician or similar role Ability to diagnose
Administration ,Desktop Support Engineer, IT Help Desk Technician or similar role Ability to diagnose
), and networking concepts; Familiarity with help desk software, ticketing systems, and remote support
service correspondence Must be familiar with help desk applications.
to Manage Engine tickets assigned by the ODM Help Desk· Ensure tickets assigned to you are accurate and
new users on all relevant system. Access the Help Desk to record, accept or resolve all IT calls that
new users on all relevant system. Access the Help Desk to record, accept or resolve all IT calls that
clients that we go beyond the expected. Systems Help Desk Management SLA Compliance System Integrity - Root
Purpose of the front desk administrator is to help ensure that the office runs smoothly and efficiently and be the “face” of Kreston Pretoria to clients and guests who will visit the office. The front desk administrator will utilize organizational and interpersonal skills to work with all employ