sent to the Client for confirmation. Once the pre-alert is received from the Agent, the Client is to be scheduled. Keep the Client informed via Air-Trak. Pre-Alert documents: If the Client has an account: Stamped
sent to the Client for confirmation. Once the pre-alert is received from the Agent, the Client is to be scheduled. Keep the Client informed via Air-Trak. Pre-Alert documents: If the Client has an account: Stamped
with forensic methodology. Identify trends and alerts to create fraud monitoring processes to proactively monitoring and case management systems. Analyse alerts flagged on the fraud monitoring systems and confirmed
with forensic methodology. Identify trends and alerts to create fraud monitoring processes to proactively monitoring and case management systems. Analyse alerts flagged on the fraud monitoring systems and confirmed
Reports per shift: - Number of Alerts received on the UI's, - Number of Alerts attended to per Shift Controller
Reports per shift: - Number of Alerts received on the UI's, - Number of Alerts attended to per Shift Controller
procedures for data management. Define and implement alerts on data. Develop reports and ETL packages in line
team as to comply with SLAs. Proactively monitor alerts Collaborate with cross-functional technical teams
team as to comply with SLAs. Proactively monitor alerts Collaborate with cross-functional technical teams
in respect of the handling of debtor's accounts. Alert management to potential collection problems timeously