Support Responsibilities: Response to tickets and helpdesk queries logged Development of SQL queries and
resolving service tickets coming from the global helpdesk system in a timely manner according to SLA
Responsibilities:
with colleagues and the development department Helpdesk admin - logging and following up on calls Log
for overseeing the Business and System Analysis, Helpdesk (Internal and External), Testing and Infrastructure
Sustainability. Supported by a 24/7 technical helpdesk, they are committed to exceeding client expectations
technicians Assist with monthly stock takes Ensure that Helpdesk receive all documentation on time and complete
Reference: HC003132-Moipo-1 Job Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based)
services capacity, preferably on a technical support helpdesk. • A strong technical background relating to the
hardware and/or software issues recorded on the helpdesk including issues related to computers, monitors