PTA000709-TM-1 We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess this role. As a Campaign Manager, you will be responsible for building and managing campaigns using various various platforms, including Excalibur (experience with this platform is beneficial), RocketMailer, and RealConnect RealConnect. Additionally, you will be tasked with managing data sets and utilizing your knowledge of the Excalibur (beneficial) RocketMailer RealConnect Managing data sets Knowledge of the collections environment
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager and transparent work environment. Performance management and disciplinary actions. Facilitate training team members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance KPIs. Create
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager and transparent work environment. Performance management and disciplinary actions. Facilitate training team members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance KPIs. Create
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
Collections Team Leader to manage and lead our client's Legal Collections team in a busy call center environment contribute to the company's continued success. - Manage and lead a team of Legal Collections professionals and training - Monitor team performance, including call quality, adherence to collection guidelines, and years of experience in legal collections, preferably in a call center environment - Proven experience in team team management and leadership - Excellent knowledge of legal and regulatory requirements related to
HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle decisions, and manage workflow efficiently. Managerial Functions: Oversee performance management, recruitment recruitment, and general people management. Coaching & Training: Provide ongoing coaching, identify training through structured plans. Qualifications and Experience: Matric/Grade 12 Relevant financial qualification
HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle decisions, and manage workflow efficiently. Managerial Functions: Oversee performance management, recruitment recruitment, and general people management. Coaching & Training: Provide ongoing coaching, identify training through structured plans. Qualifications and Experience: Matric/Grade 12 Relevant financial qualification
bookkeeping/accounting or higher qualification
Reference: NWI001757-HSM-1 Calling all Customer Experience Seasoned professionals to apply Are you a driving exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across Customer (VOC), NPS, CSAT, CRM, and complaints management solutions. Cultivate a customer-centric culture cross-functional engagement, stakeholder mapping, and accountability for CX initiatives across the organization