Key Responsibilities
Technical Support Representative. About the role: The Technical Support Representative will be responsible
North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
policies and procedures Monitor customer service representatives' performance and provide ongoing coaching and onboard new customer service representatives Monitor customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare collaboration and teamwork among customer service representatives Providing introductory information to new customers
Nationally and Globally, is known for attracting and representing high caliber candidates. Our clients are diverse Leaders in their respective Industries and Representatives across all business sectors. Excellent opportunity the provisioning of services. Support Sales Representatives in conducting site surveys. Schedule the transportation the provisioning of services. Support Sales Representatives in conducting site surveys. Schedule the transportation
Nationally and Globally, is known for attracting and representing high caliber candidates. Our clients are diverse Leaders in their respective Industries and Representatives across all business sectors. Excellent opportunity the provisioning of services. Support Sales Representatives in conducting site surveys. Schedule the transportation the provisioning of services. Support Sales Representatives in conducting site surveys. Schedule the transportation
also provide support to the External Sales Representative, and convert inquiries into Sales by answering
also provide support to the External Sales Representative, and convert inquiries into Sales by answering
reference will be given to members of under-represented designated groups.
providing outstanding support to our sales representatives. Working Hours: 07.30 - 17.00 Monday to Friday