maintaining the client data base, contracts and account information. Previous experience in a similar position
fair and timely resolution for our customers, we want to ensure that their concerns are appropriately
fair and timely resolution for our customers, we want to ensure that their concerns are appropriately
Want to work near the Sea? Join Our Team in KZN!
German-speaking Customer Service Advisors
to problem solve
complaint Ensure that once a complaint is closed, the account is handed back to the relevant department with remedial and corrective arrangements are completed Accountable for own complaints from inception to final response the Litigation Department to provide detailed accounts of the complaints and assisting them with relevant
maintaining the client data base, contracts and account information. Previous experience in a similar position
records of customer interactions, process customer accounts, and file documents as needed. Feedback Collection:
records of customer interactions, process customer accounts, and file documents as needed. Feedback Collection:
Foster a culture of continuous improvement and accountability within the customer care teams. Conduct regular