motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets >
up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high touchpoint.
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will assessed): English, Xhosa, Zulu, Sotho and one other African language: Tswana, Pedi, Venda, Tsonga etc Computer
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will assessed): English, Xhosa, Zulu, Sotho and one other African language: Tswana, Pedi, Venda, Tsonga etc Computer
service calls within the banking sector.
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email professionals/ contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email professionals/ contractor/Lessee. Prepare Rent rolls for Bank/Agents Logging Eskom/City of Cape Town issue tickets
training will be done within our Client Contact Centre for all successful candidates. The successful candidate
probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing
progress and skills gained within the Client Contact Centre.