system (Opera) Transfers to/from the properties booked and accurately confirmed for the right time and guest/agent/operator – details to appear on correspondence and in PMS. Meal reservations booked and confirmed the travel desk / restaurant and with the guest/agent/operator – details to appear on correspondence and arrivals. Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full requests, tourism service bookings and arrival times. Follow up on all trade peak bookings within the portfolio
system (Opera) Transfers to/from the properties booked and accurately confirmed for the right time and guest/agent/operator – details to appear on correspondence and in PMS. Meal reservations booked and confirmed the travel desk / restaurant and with the guest/agent/operator – details to appear on correspondence and arrivals. Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full requests, tourism service bookings and arrival times. Follow up on all trade peak bookings within the portfolio
the reservations process including handling of bookings from quote to finalising, including invoicing interaction and clear communication with colleagues, agents, operators guests and suppliers. Qualifications excellent service to agents/guests An in-depth knowledge of Tourplan or a similar booking system In-depth
the reservations process including handling of bookings from quote to finalising, including invoicing interaction and clear communication with colleagues, agents, operators guests and suppliers. Qualifications excellent service to agents/guests An in-depth knowledge of Tourplan or a similar booking system In-depth
literacy. Proficient in English and Afrikaans. Call Centre Agent experience (advantageous). Good eyesight
respond to written requests from agents
Maintain communication with agents regarding reservation status
status, payment terms, deadlines, and booking conditions
Organize Meet and Greets when necessary
Knowledge of group bookings, quotations, and costings
Strong negotiation
professional female -Fully bilingual in both Afrikaans & English a must (Afr & Eng client base) verbal communication skills in both English and Afrikaans a must -Strong negotiation skills -Organized with other venues. -Suggest, book and manage all entertainment required for an event. -Book and manage all accommodation any event. -Book and manage all elements surrounding conference requirements. -Suggest, book and manage
skills. Computer proficiency – experience with a booking platform, Microsoft Suite, email etiquette. Need customer experience. Being fully bilingual in Afrikaans and English could be an advantage. Your Duties guest inquiries on booking platforms, making, amending, and cancelling bookings, settling of guest accounts
departments as needed.
Digital literacy: including MS Office (Outlook
enquiries and provisional bookings into confirmed bookings.
Enters all bookings into the conference and
explain the detail of conference and banqueting bookings.
Attends regular meetings with the Hotel
Hotel Management to determine the success of bookings and the methods of approach.
Prepares guest accounts