on existing and outstanding tickets • Ensure all outstanding open tickets are closed in time • Managing Managing all teams breaching tickets and escalate accordingly • Continuously update calls logged during the
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
and verbal faults are logged on the ticket system.
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
effectively and efficiently. Ticket Management: Skillfully triage incoming tickets, dispatching resources based
SQL Express etc
management of data team projects Management of the ticketing system Day to day communication with stakeholders
documentation and providing time estimates for tickets. - 3 years working experience BTech degree or diploma