incidents on the CAFMS
Ensure all calls, however received, are logged onto the computer
management system
Escalation of high priority calls to appropriate operational representatives
Processing
Skills and Experience
Grade 12
Min 2-year relevant working experience preferably in
in Facilities Management
Call Centre experience
Computer literate (MSOffice)
the Director, commensurate with the skills and experience of the post holder. To have responsibility for the needs of the service. Matric. Related tertiary qualification. Experience in procurement / administrative the use of the Microsoft Office Suite Relevant experience advantageous. Soft Skills: Excellent verbal and
department. Related tertiary qualifications and experience in Procurement is essential. Understanding of Procurement department. Minimum qualification and experience : Matric Related tertiary qualification advantageous the Microsoft Office Suite Relevant experience Syspro experience advantageous Understanding of costing
Team Leader. Job Purpose: To ensure all customer calls for private accounts are attended to and resolved private account recovery of 40% - Ensure all customer calls are responded to within SLA - All customers that - Deliver excellent customer service via the call centre to private debtors, clicks pharmacy and medical Refunds Education and Experience: - Matric (Grade 12) (essential) - 1 -2 years' experience in reconciling accounts (essential - 1 -2 years' experience in a debtors environment (essential) - Matric level Math's and Accountancy
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating (essential) 2 years customer service experience within a contact centre is a must Able to speak, read and
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating (essential) 2 years customer service experience within a contact centre is a must Able to speak, read and
****THIS POSITION REQUIRES EXPERIENCE CALLING ON CAR DEALERSHIPS***
Our
exceptional service and quality. You will be required to call on motor dealerships, develop new partnerships and
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Job Requirements
Matric Certificate
A valid Drivers License
At
/>At least 2 years Business to Business Sales experience in the motor trade
Self-motivated, target
develop new business.
Must have previous experience calling on car dealerships.
Contactable references
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates pre-determined parameters Requirements and skills Proven experience as a help desk technician or other customer support Information Technology At least 2 years of work experience with minimum 6 months of relevant exposure Excellent
PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily heads. 3-5 years Experience in debtors and retention at a mid-management level Experience managing an in-house Previous experience in the health and fitness industry Formal or informal training in a call center environment Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
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