Durban North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please a shift based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to of sale to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's client facing role such as Client Experience or Technical Account Management role IT/Tech related experience
not scared for a challenge
Outgoing and not scared for a challenge Kerridge or Automate or Autoline or Evolve experience Responsibilities:
Develop and execute strategies to establish the technical support and operations department for the real for technical support specialists, operations staff, and other team members Oversee the technical support and implement procedures for troubleshooting technical problems, providing training and resources, and Provide leadership, mentorship, and support to the technical support and operations team, fostering a culture
Develop and execute strategies to establish the technical support and operations department for the real for technical support specialists, operations staff, and other team members Oversee the technical support and implement procedures for troubleshooting technical problems, providing training and resources, and Provide leadership, mentorship, and support to the technical support and operations team, fostering a culture
Matric and 5 - 8 years technical sales experience
Valid drivers license and own transport is essential
Consult and advise customers on technical specifications and other queries that they have
role
Experience in a similar role Reside in the nearby area Technical knowledge Administrative skills Interpersonal
customers and products involve financial and technical aspects, so you should be apt to understand these
arrival. Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible