Job title: Customer Success Consultant
Our client, based in Somerset their team in the position of Customer Success Consultant as soon as possible ensure customer success.
Overview and Skills needed:
Job Responsibilities
• Manage team and team deliverables
• People and conflict resolution
• Conduct statistical analysis to gain insights from complex datasets, supporting data-driven decision-making
efforts
• Contribute to shaping the organizati
Description Job title: Customer Success Consultant Our client, based in Somerset West , is looking for to join their team in the position of Customer Success Consultant as soon as possible . Company: Our client services to ensure customer success. Overview and Skills needed: Customer Success Consultants must know the their software on the customer's business needs. The Customer Success Consultant is not focused on making educating their customers on the flexibility and capabilities of their software so customers are encouraged
vision for product language and content across customer journeys
Assist in conducting market research to identify customer needs, competitor offerings, and industry trends acceptance criteria based on business objectives and customer feedback. Collaborate with cross-functional teams Analyse data related to lending products, such as customer behaviour, usage metrics, and performance indicators to inform decision-making. Provide support to customers using lending products, including answering inquiries of experience in product management, fintech, banking, or related industries Strong analytical skills
certification
Essential: IIBA certification FTI certification Banking experience SAFe certification and experience Agile the detail spectrum. Senior, Business Analyst, Banking, Jira, Confluence, Aris, SAFe, process mapping
of corporate, commercial, and/or relationship banking operations, financial products, risk management regulatory requirements.
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
line support).
- Offer customer training.
- Provide customers with regular feedback on their
Description Senior Business Analyst: Banking: 1 year FTC IIIBA Endorsed Certification: AAC, ECBA, CCBA • Initiating Action • Continuous Improvement • Customer Orientation Please note Communication will only