in Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment
in Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
Matric Strong sales experience (critical) 3- 5 years Call Centre experience e-Commerce / Chatbot experience
Matric Strong sales experience (critical) 3- 5 years Call Centre experience e-Commerce / Chatbot experience
responses to general inquiries. Answer incoming calls and promptly address customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Ad of a long-term growth plan. Some degree of cold calling is expected for specific projects General admin: weekly and followed up on. Maintain a list of all Agents' activities on a weekly and monthly basis, where
Liaising with agents on requests, bookings, etc. Maintaining good relationships with agents and clients
Liaising with agents on requests, bookings, etc. Maintaining good relationships with agents and clients
fees payable Filing Debit Orders Updating rental agents on lease expire, notices to vacate and new tenants keeping Deposit Refunds Reconciling Payments Updating agents stock list daily Attending AGM's on behalf of investors