external client is looking for a Specialist Operations Centre for one of their clients based in Johannesburg client requirements. The Specialist Operations Centre must have experience in developing business cases
PowerPoint and Outlook
Requirements experience in OpenText Archive Centre
Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team.
This
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along REQUIREMENT Pro-actively managing VIP's on the Vodacom campus regarding hardware, software and connectivity accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively