for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
requirements:
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service with indication feed to each unit Qualifications • Matric • Related certificate in Facilities or Utilities application as unsuccessful For any enquiries, please call 012 346 1950 R650 000 pa
management system) and provide guidance and advice to centre, relevant parties, and service providers involved municipal services expenses and recoveries during the centre budget preparations. • Ensures that utility (Energy/waters) systems at the managed centres are operational and reports faulty equipment to centre management and a service with indication feed to each unit Qualifications • Matric • Related certificate in Facilities or Utilities application as unsuccessful For any enquiries, please call 012 346 1950 R650 000 pa
by discussing client requirements either via call centre or over e-mail advising on suitable options in
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
years' experience in administration industry. Call centre experience would be beneficial. • Knowledge of
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Communication Handle and screen incoming and outgoing calls Manage communications and follow-ups Drafting of letters, emails and other communications Answer phone calls and emails and take messages Act as a liaison between meetings DESIRED QUALIFICATIONS AND EXPERIENCE Matric Secretarial Diploma or equivalent Relevant Tertiary