Afrikaans A large Food Manufacturer requires an Contact Centre Agent to deliver excellent customer service to Requirements : Grade 12 certificate At least 2 years' Call Centre experience is an advantage Completely fluent English and Afrikaans – both written and spoken Call Centre/Customer Service qualification preferred Be able
Afrikaans A large Food Manufacturer requires an Contact Centre Agent to deliver excellent customer service to Requirements : Grade 12 certificate At least 2 years' Call Centre experience is an advantage Completely fluent English and Afrikaans – both written and spoken Call Centre/Customer Service qualification preferred Be able
Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of structures and team processes Coaching & Training: Ongoing Coaching & identification of training
We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: · To develop customer To receive calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails time keeping and quality assurance. Quality Outputs of the Job: • Duties : To receive calls, mails, faxes attend to customer queries. • Answer telephonic calls timeously decreasing holding time (Achieve overall
We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: · To develop customer To receive calls, mails, faxes and attend to customer queries. • Answering of customer calls and e-mails time keeping and quality assurance. Quality Outputs of the Job: • Duties : To receive calls, mails, faxes attend to customer queries. • Answer telephonic calls timeously decreasing holding time (Achieve overall
Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of structures and team processes Coaching & Training: Ongoing Coaching & identification of training
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
supervise the welcome desk teams, providing guidance, coaching, and performance feedback. Foster a positive and
representatives' performance and provide ongoing coaching and feedback Resolve customer complaints and inquiries