Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
team - Interaction with clients through meetings, calls, and emails - Troubleshoot system issues and provide through configuration and resolve Production Support calls
management Oracle Enterprise Manager (OEM) Oracle SR call loging & management DB HA & Failovers
Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
* Clean Criminal
Analysing and Assessing Helpdesk - Ensure all Calls logged on Help Desk Clean Criminal & Credit
/>· Interaction with clients through meetings, calls and emails
· Responsible for troubleshooting
& support. Inbound & Outbound Sales. Cold calling. Weekly sales report. Resolving Customer queries
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities