HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle decisions, and manage workflow efficiently. Managerial Functions: Oversee performance management, recruitment recruitment, and general people management. Coaching & Training: Provide ongoing coaching, identify training product and process knowledge Proven Call Centre management experience preferred Key Competencies: Client-focused
HC003263-Moipo-1 Job Tittle: Communication Centre Support Manager Key Responsibilities: Leadership: Lead implement the client vision for the Communication Centre. Client Servicing: Ensure adherence to SLAs, handle decisions, and manage workflow efficiently. Managerial Functions: Oversee performance management, recruitment recruitment, and general people management. Coaching & Training: Provide ongoing coaching, identify training product and process knowledge Proven Call Centre management experience preferred Key Competencies: Client-focused
We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager and transparent work environment. Performance management and disciplinary actions. Facilitate training team members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance KPIs. Create
We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager and transparent work environment. Performance management and disciplinary actions. Facilitate training team members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance KPIs. Create
industry is recruiting for an Insurance Management Product manager for a 6-12 month contract.
Your leadership, industry expertise, and portfolio management to develop insurance products within a telecommunications skills
Champion Insurance Management Product Strategy Execution:
channelProject Management:
Call centre (Randburg - collections) requires a book manager to:
Manage large accounts, working improve success rate
Collections/ credit management experience is required
5 years experience required
Tertiary qualification in credit management / customer services is required
Salary
be responsible for the full financial management function, including but not limited reporting
Your role requires you to manage a team of 50 staff members and ensure the efficient operation of accounts
focus on subscriber base chum management and debit order collection management.
Your duties include
driven
analysis