Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock track order progress to provide. feedback to customers (internal and external) on loading dates. Request nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly stock transfers – Consignment warehouses. Process customer orders for delivery at destination and arrange
Cape Town is looking for a Customer Service Agent. Receive and process customer orders, consignment stock track order progress to provide. feedback to customers (internal and external) on loading dates. Request nominated freight forwarder with consideration to customer request dates and arrange any pre-export inspections delivery of customer orders. Track shipments, liaise with freight forwarders, and update customers weekly stock transfers – Consignment warehouses. Process customer orders for delivery at destination and arrange
to identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide inquiries. Answer incoming calls and promptly address customer inquiries. Provide customers with comprehensive identify, investigate, and resolve customer issues. Maintain detailed call logs and generate reports as needed needed. Assist frustrated customers and escalate issues to team leaders when necessary. Consistently uphold
to identify and understand customer needs, delivering a first-class customer service while remaining committed committed to treating customers fairly. Speaking directly with clients via an inbound line and provide inquiries. Answer incoming calls and promptly address customer inquiries. Provide customers with comprehensive identify, investigate, and resolve customer issues. Maintain detailed call logs and generate reports as needed needed. Assist frustrated customers and escalate issues to team leaders when necessary. Consistently uphold
individual to join their team. Duties: Processing customer experience reports online Picking out facts that number in the subject of your e-mail. The post Customer Experience Analyst appeared first on freerecruit
stock takes and year end stock takes. Ensure all customer needs and queries resolved promptly and timeously
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail e-mail advising on suitable options in line with customer requests and striving to exceed expectations. Achievement and detail-orientated and compulsive about taking care of small things Effective Communication Skills (effective
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other and general customer liaison. Action specific targeted projects via email and phone calls e.g. hospice of a long-term growth plan. Some degree of cold calling is expected for specific projects General admin: Medical Aid scheme billing on a monthly basis. Customer and office liaison during the ordering, delivery
level of customer satisfaction. KEY PERFORMANCE AREAS Support Ignite in-house contact centres in organising regarding activity management including liaising with customer service and other department heads. 3-5 years fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to leadership team and those business teams impacting customer demand to create daily, weekly, monthly, and quarterly
provide support to the correspondence and walk-in-centre teams as and when required Completing administrative Ability to deal with complexity of different types of calls and clients Ability to prioritise and function positively towards NOT NEG Matric/Grade 12 6 months contact centre experience/client services experience Excellent