including staff supervision, inventory management and customer service. Duties: Drive sales and stock management planograms) for a complete customer shopping experience. Ensure exceptional customer service at all touch points shop-keeping and house-keeping disciplines Manage customer interactions, complaints and requests Analyse right the first time. Anticipates and responds to customers' needs fast and effectively. Assists in resolving
including staff supervision, inventory management and customer service. Duties: Drive sales and stock management planograms) for a complete customer shopping experience. Ensure exceptional customer service at all touch points shop-keeping and house-keeping disciplines Manage customer interactions, complaints and requests Analyse right the first time. Anticipates and responds to customers' needs fast and effectively. Assists in resolving
planograms) for a complete customer shopping experience.
Ensure exceptional customer service at all touch shop-keeping and house-keeping disciplines
Manage customer interactions, complaints and requests
Analyse first time.
Anticipates and responds to customers' needs fast and effectively.
Assists
time to time depending on the workload. Attend to customer telephonic call or emails by understanding the corrective action that the client can take. Log customer problems and complaints in CRM system by creating corrective action Performing printer repairs at customers when required Capturing purchase orders for items skills. Good judgement as to when to escalate customer problems Ability to keep manager informed when
Investment within area of specialisation Drive customer-centricity - Maintain a high level of impact on Generic Objectives Specific deliverables: Drive customer centricity: -Report progress on current projects improve our Customer's experiences -Driving operational efficiencies -Influence: Engage with Customers and colleagues decisions based on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself Detail -Problem solving and decision making skills -Customer Focus -Numerical Ability Experience 5 years relevant
relationships with customers and relevant stakeholders are successfully achieved · Address customer or stakeholder with the policies and procedures and ensuring customer / stakeholder buy-in Position Specific Outputs improve our Customer's experiences -Driving operational efficiencies -Influence: Engage with Customers and colleagues decisions based on what's right for AfroCentric and Customers -Owning operational decisions and knowing oneself
To liaise and coordinate activities between the customer and IT professionals to ensure system problems implemented/developed will resolve issues and customer requests. Accountabilities: Continuous improvement Investment within area of specialisation Drive customer-centricity - Provide specialist input and recommendations specialisation is provided to enhance performance Drive customer-centricity - Maintain a high level of impact on Requirements: Attribute -Influence: Engage with Customers and colleagues to advance the organisation's welfare
computer literate Ability to deal with customers and obtain new customer clientele Ability to work under pressure
computer literate Ability to deal with customers and obtain new customer clientele Ability to work under pressure
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