client is seeking a highly analytical and strategic Insights Manager to join their team in the Western Cape responsible for gathering and analyzing data to provide key insights and recommendations that will drive market research and analysis projects to uncover insights on consumer behavior, market trends, and competitive in the Western Cape region Interpret and analyze data from a variety of sources such as consumer surveys develop and implement insight-driven strategies and initiatives Communicate key insights and recommendations
Exciting opportunity for a Senior Customer Experience Analyst to join our client. In this role you will dashboards, and closed loop programs Presenting customer feedback and analysis regularly to senior executives improvements across the journey Analysing disparate customer feedback sources to present comprehensive views unstructured data and verifying for quality and accuracy Performing analyses of historical data to surface surface trends and insights using advanced analytical methods Preparing and delivering visualizations and
energetic person with a passion for delighting customers. This person must be structured, repetitive, organized quality work that conforms to the demands of a key customer base with extremely high standards and expectations Protecting ARR via customer retention and satisfaction programs derived from the Customer Experience Strategy and new services into the account base • Review Customer Account Plans for the designated base in order of key deployment projects where required in customers, coordinating various parties across business
We are on the hunt for a customer journey optimisation expert who will strategically enhance every touchpoint maximise customer lifetime value. What you will do: Maximize the customer LTV and customer experience (Churn), growing Gross Profit, driving Sales Perform customer behaviour analysis and create, execute and monitor propositions and business cases. To formulate customer value management plans for the various segment outflow activities. Increase average revenue per customer by identifying cross / upsell activities, decrease
We are looking for a dynamic, customer centric and results driven individual to join the Key Accounts market activities Price surveys Execute and build customer relationships Provide feedback on areas of improvement
for a Customer Success Executive, located in Midrand Main Purpose The purpose of the Customer Success understanding of key customer needs and requirements. Expand relationships with existing customers by continuously clients. Collaborate with internal teams to create customized proposals and presentations to promote cross-selling delivered to customers in a timely manner. Serve as the link of communication between key customers and internal teams. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Play
employ a CS Sales Manager. Customer understanding: Identifies and understand customer needs. Segment specific development of customers. Observe market trend in own cluster (e.g. competitive landscape, customer landscape) management: together with the team the CS sales manages customer relationships with the main focus on CS topics CRM: Utilization and responsibility for dedicated data set Develop CS Business in the BU related in order CRM: Utilization and responsibility for dedicated data set Develop CS Business in the BU related in order
A global packaging company is looking for a Customer Service Representative with experience in packaging to deliver on company sales budget in line with customer requirements & forecasts. This is an EE position Areas: Management of daily relationship with set customers to ensure company is offering a high level of contacts within set customer-base. Review company sales against budget set for customers to ensure the company Perform cross-selling activities to existing customers to assist with sales performance & achieving
A global packaging company is looking for a Customer Service Representative with experience in packaging to deliver on company sales budget in line with customer requirements & forecasts. This is an EE position Areas: Management of daily relationship with set customers to ensure company is offering a high level of contacts within set customer-base. Review company sales against budget set for customers to ensure the company Perform cross-selling activities to existing customers to assist with sales performance & achieving
We are a UK and SA based cloud telecoms business covering the entire product set – hosted telephony, connectivity, mobile, etc. We are looking for talented sales staff to join our dynamic team selling into the UK market. Tasks will include: Manage, Retain and Grow revenue in line with SCG's growth